Frequently Asked Questions

We offer multiple shipping options to suit your needs: Standard Shipping (3-5 business days, FREE on orders over $100), Express Shipping (1-2 business days, $15), and Next Day Delivery (order by 2 PM, $25). All orders are processed within 24 hours on business days. For more details, visit our Shipping Information page.

Yes! We ship to over 50 countries worldwide. International shipping costs vary by destination and are calculated at checkout. Delivery times range from 7-14 business days depending on your location. Please note that customs fees and import duties may apply and are the responsibility of the customer.

Once your order ships, you'll receive a tracking number via email within 24 hours. You can track your package by: 1) Clicking the tracking link in your shipping confirmation email, 2) Visiting your Order History in your account dashboard, or 3) Using the tracking number on the carrier's website. Tracking updates may take 24-48 hours to appear.

We take full responsibility for lost or damaged packages. If your tracking shows delivered but you haven't received it, please wait 24 hours and check with neighbors or building management. If still missing, contact our support team immediately. For damaged items, please take photos and contact us within 48 hours of delivery for a replacement or refund.

Address changes are possible if your order hasn't shipped yet. Please contact us immediately at support@streetwear.com or via live chat. Once shipped, we cannot modify the address, but you may be able to redirect the package through the carrier's website using your tracking number.

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Original packaging is preferred but not required. Sale items and final sale products cannot be returned. Visit our Returns Center to initiate a return.

Returning is easy: 1) Log into your account and go to Order History, 2) Select the order and click "Return Items", 3) Choose items to return and reason, 4) Print the prepaid return label, 5) Pack items securely and attach the label, 6) Drop off at any authorized carrier location. You'll receive a refund within 5-7 business days after we receive your return.

Yes! We offer free exchanges for different sizes or colors of the same item. Follow the return process and select "Exchange" instead of "Return". We'll ship your new item as soon as we receive the original. For faster service, you can also place a new order and return the original item separately.

Return shipping is FREE for all US orders. We provide a prepaid return label with every order. For international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method and keeping your receipt.

Refunds are processed within 2-3 business days after we receive and inspect your return. The refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your bank or card issuer.

Shopping with us is simple: 1) Browse our products and add items to your cart, 2) Click the cart icon and review your items, 3) Proceed to checkout, 4) Enter shipping information and select delivery method, 5) Add payment details and place your order. You'll receive an order confirmation email immediately.

Orders can be cancelled or modified within 1 hour of placement. After that, orders are processed and cannot be changed. To cancel, visit your Order History and click "Cancel Order". If it's been more than 1 hour, please contact us immediately and we'll do our best to help.

Yes! We offer complimentary gift wrapping for all orders. Simply select "Add Gift Wrapping" at checkout and include a personalized message. Your items will arrive in premium packaging with a gift card. Perfect for birthdays, holidays, or special occasions!

Only one promo code can be used per order. The discount with the highest value will be automatically applied. Promo codes cannot be combined with other offers or applied to sale items unless specified. Sign up for our newsletter to receive exclusive codes and early access to sales.

Out of stock items can be added to your wishlist, and you'll receive an email notification when they're back in stock. We restock popular items regularly. You can also enable notifications on the product page or contact us to check expected restock dates.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption. We also offer Buy Now, Pay Later options through Klarna and Afterpay for orders over $50.

Absolutely! Your security is our top priority. We use industry-standard SSL encryption and are PCI DSS compliant. We never store your complete credit card information on our servers. All payment processing is handled securely through trusted payment gateways.

Payment declines can occur for several reasons: insufficient funds, incorrect card details, expired card, or security holds by your bank. Please verify your information and try again. If the issue persists, contact your bank or try a different payment method. You can also reach out to our support team for assistance.

Yes! We partner with Klarna and Afterpay to offer flexible payment plans. Split your purchase into 4 interest-free payments, or choose longer terms with Klarna. Available for orders $50-$1,000. Simply select your preferred option at checkout. Approval is instant and no hard credit check is required.

Your payment method is charged immediately when you place your order. For pre-orders, you'll be charged when the item ships. If using Buy Now, Pay Later services, the first payment is due at checkout, with remaining payments scheduled automatically. You'll receive email reminders before each payment.

Each product page includes a detailed Size Guide with measurements in inches and centimeters. We recommend measuring your favorite garment and comparing it to our size charts. For the best fit: measure chest, waist, and hip circumference, and refer to our fit notes (Regular, Slim, Oversized). Still unsure? Our customer service team can help!

Most of our items run true to size, but fit can vary by brand and style. Check the "Fit" section on each product page for specific details (e.g., "Runs small, size up" or "Oversized fit"). Customer reviews often include fit feedback. When in doubt, we recommend ordering your usual size or contacting us for personalized advice.

If you're between sizes, we generally recommend sizing up for a more comfortable fit, especially for outerwear and hoodies. For a more fitted look, size down. Check the product's fit description and customer reviews for guidance. Remember, you can always exchange for a different size with our free exchange policy!

Yes! Many of our product pages feature models of different heights and sizes, with their measurements and size worn listed. We also encourage customers to share photos in reviews. Follow us on Instagram @streetwear for real customer photos and styling inspiration.

Currently, we don't offer custom sizing or alterations. However, we carry a wide range of sizes from XS to 3XL for most items. For specific fit concerns or special requests, please contact us and we'll do our best to accommodate your needs or suggest suitable alternatives.

100% Authentic Guarantee! We only source products directly from authorized brands, official distributors, and verified manufacturers. Every item comes with proof of authenticity, including original tags, packaging, and certificates where applicable. We have zero tolerance for counterfeit products.

All our products include: 1) Original brand tags and labels, 2) Authentic packaging and accessories, 3) Serial numbers or authentication codes (where applicable), 4) Certificate of Authenticity for premium items. You can verify these details on the brand's official website or contact us for additional verification.

This should never happen, but if you suspect you've received a counterfeit item, please contact us immediately with photos and details. We take this extremely seriously and will: 1) Investigate thoroughly, 2) Provide a full refund, 3) Cover all return shipping costs, 4) Take action against the source. Your satisfaction and trust are paramount.

Currently, we only sell brand new, authentic items. All products are in original, unworn condition unless explicitly stated otherwise. We carefully inspect every item before shipping to ensure it meets our quality standards. If we expand to vintage or pre-owned items in the future, they will be clearly labeled.

We maintain direct relationships with authorized brand distributors, official retailers, and verified manufacturers worldwide. Our sourcing team carefully vets every supplier to ensure authenticity and quality. We regularly audit our supply chain and maintain strict quality control standards at every step.